Digital Delivery Policy

How digital orders are delivered SubStore lists digital access products rather than physical parcels. Depending on the listing, delivery may involve activation on an eligible account, a redeemable code, an authorized invitation, or secure access instructions. The exact method is product-dependent and should be confirmed before payment.

Estimated processing time The normal stated estimate is 5 minutes to 5 hours after payment and order confirmation. It is not a guaranteed dispatch time. Verification, temporary stock shortages, platform maintenance and third-party account checks can extend processing. If the selected plan becomes unavailable, contact support to discuss a suitable lawful alternative or applicable refund.

Customer responsibilities Supply accurate contact details, select the correct plan, and check the original provider's location, device and age requirements. If activation depends on an existing account, use a secure process and do not send passwords or one-time codes unless an official activation method expressly requires them.

Support and failed activation Our listed support hours are 2 PM–2 AM Pakistan time. Keep your order reference. If a code fails or an activation cannot be completed, send the error description using the contact page. Product-specific warranty and refund conditions continue to apply; see the Refund Policy.