Overview
At SubStore.pk, we provide digital subscription products and services. Because our products are delivered digitally, our refund, return, and warranty terms are different from those applicable to physical products.
Customers are encouraged to carefully review the product description, subscription duration, platform requirements, and any applicable restrictions before completing a purchase.
By placing an order on SubStore.pk, you acknowledge that you have read and agreed to this Refund, Return & Product Warranty Policy.
Product Warranty
SubStore.pk provides a limited warranty period for eligible subscription products. The warranty is intended to cover issues with the supplied subscription or credentials during the applicable warranty period.
Monthly Subscription
Monthly subscription purchases include a warranty period of 25 days from the date of delivery.
6-Month Subscription
Six-month subscription purchases include a warranty period of 5.5 months from the date of delivery.
Monthly Subscription Warranty — 25 Days
Customers purchasing a monthly subscription receive a 25-day product warranty beginning from the date the subscription is successfully delivered.
If the supplied subscription experiences a qualifying issue during this warranty period, the customer should contact SubStore.pk support with the order details and information about the problem.
Our support team will review the issue and, where applicable, provide a replacement or another appropriate resolution under the warranty.
6-Month Subscription Warranty — 5.5 Months
Customers purchasing a six-month subscription receive a 5.5-month product warranty beginning from the date the subscription is successfully delivered.
During the applicable warranty period, customers may contact our support team if they experience a qualifying issue with the supplied subscription.
SubStore.pk may provide a replacement or another appropriate resolution after reviewing and verifying the reported issue.
Non-Delivery & Refund Policy
If a customer has completed payment but has not received the purchased product within 24 hours, the customer may contact SubStore.pk support and request a refund.
In such cases, if the customer chooses to cancel the order and receive a refund because the product has not been delivered within 24 hours, the refund will be issued after a 15% deduction from the amount paid.
The 24-hour non-delivery provision applies only where the product has not been delivered. It does not apply once the digital product has been successfully delivered.
```No Refund or Product Change After Delivery
Once the purchased digital product has been successfully delivered to the customer, the order is considered final.
After delivery, SubStore.pk does not provide refunds simply because the customer changes their mind, no longer wants the subscription, or wishes to purchase a different product.
The amount paid for one product also cannot be transferred, exchanged, or converted into another product after delivery.
- No refund after successful product delivery
- No exchange for another subscription
- No transfer of payment to another product
- No change of subscription plan after delivery
- No cancellation because of a change of mind
- No conversion of the purchase amount into store credit solely because the customer changes their mind
Refund & Warranty Eligibility Summary
The following table provides a quick reference for the main situations covered by this policy.
| Situation | Eligibility | Resolution |
|---|---|---|
| Payment made but product not delivered within 24 hours | Eligible | Refund after 15% deduction |
| Monthly subscription issue within 25-day warranty | Warranty | Replacement / appropriate resolution |
| 6-month subscription issue within 5.5-month warranty | Warranty | Replacement / appropriate resolution |
| Product successfully delivered | No Refund | Order is final |
| Customer changes mind after delivery | No | No refund or exchange |
| Customer wants a different product after delivery | No | No product change or payment transfer |
| Customer wants to change subscription plan after delivery | No | No plan change |
| Issue reported after applicable warranty period | No | Warranty has expired |
How to Report a Warranty Issue
If you experience a qualifying issue with your subscription during its applicable warranty period, contact our support team as soon as possible.
- Contact SubStore.pk support through WhatsApp or email.
- Provide your order ID and the details associated with your purchase.
- Clearly explain the problem and provide any relevant screenshots or error information requested by our support team.
- Our team will verify the issue and determine whether it qualifies under the applicable warranty.
- If the issue qualifies, SubStore.pk will provide a replacement or another appropriate resolution according to the circumstances.
Replacement Policy
SubStore.pk's primary resolution for a qualifying warranty issue is generally a replacement rather than a refund.
If a supplied subscription is confirmed to have a qualifying issue during its applicable warranty period, our team may replace the subscription or credentials where possible.
Replacement decisions are made after reviewing the reported issue and verifying that it falls within the applicable warranty terms.
Once a replacement has been provided, the replacement is also subject to the applicable terms and warranty conditions communicated by SubStore.pk.
```Disputed Charges & Chargebacks
We kindly ask customers to contact SubStore.pk support before initiating a chargeback or payment dispute with their bank or payment provider. Most order and warranty issues can be reviewed directly by our support team.
Customers should provide their order information and allow our team an opportunity to investigate the issue before opening a payment dispute.
Contact Us
For non-delivery refund requests, warranty claims, product issues, or questions regarding this policy, please contact SubStore.pk through the following channels: