Who operates this website
SubStore operates substore.pk as a Pakistan-focused seller of digital products and subscriptions. Contact: [email protected], WhatsApp +92 316 1874991, Moti Plaza, Transformer Chowk, Sadiqabad, Rawalpindi, Pakistan. This policy explains how information is handled when you browse the site, contact us, leave a review, or place an order.
Information you give us
We may collect your name, email address, WhatsApp or telephone number, the selected product and plan, order reference, payment confirmation or proof, messages and information you deliberately include in a review. Please do not send passwords, identity documents or sensitive financial information unless a clearly explained and lawful process requires it. Payment screenshots should hide unrelated account balances and transactions.
How information is used
We use order and contact details to answer enquiries, verify a payment, deliver or support your purchase, handle refunds and disputes, prevent fraud, and maintain transaction records required for business or legal purposes. If analytics is enabled, aggregated usage information may help improve the site. We do not use a public review form to collect payment information.
Payment and third parties
Payment providers and banks may process transaction information under their own policies. Messaging through WhatsApp, loading fonts or other external resources, and visiting the original subscription provider may transmit technical data to those services. The relevant third party controls its own services. SubStore does not need your unrelated personal accounts or private browsing history to process a normal order.
Reviews and publication
A submitted review may display the reviewer name, rating, date and review text after moderation. Please use a display name rather than sensitive personal details. Contact us if you need an inaccurate or overly revealing public review corrected. We may retain moderation and abuse-prevention records.
Storage, security and retention
We take reasonable steps to restrict access to order and contact records and use administrative access controls. No internet service can promise absolute security. Records are kept only as needed for support, legitimate business needs, disputes and applicable legal obligations; review retention and deletion requests individually. Do not send payment-card PINs, passwords or one-time verification codes through the website.
Your requests and contact
You may ask what personal information we hold about you and request a correction or deletion where applicable. Some transaction records may need to be retained for legal or dispute-handling reasons. Email [email protected] with the subject “Privacy request” and enough detail to find your order without sending unnecessary sensitive data.
Updates
We may revise this notice to reflect changes to operations or applicable rules. The policy displayed at the time of your order and any mandatory rights remain relevant. Contact us before purchasing if a privacy practice needs clarification.
